Growth BJJ Gold Coast (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit a form, book a trial class, enquire about our programs, or interact with our advertising.1. Who we areGrowth BJJ Gold Coast is a Brazilian Jiu-Jitsu academy based on the Gold Coast, Queensland, Australia.Website: https://growthbjjgoldcoast.com.au
0450600191growthbjj@gmail.com9/46 BAILEY CRESCENT, SOUTHPORT,QLD 4215.
2. What personal information we collectWe may collect personal information such as:- Your name
- Email address
- Phone number
- Suburb or general location
- Age or age range
- Parent or guardian details, where the enquiry relates to a child
- Information about the class or program you are interested in
- Information you submit through contact forms, trial booking forms, website forms, Google Ads forms, social media messages or other enquiry channels
- Basic health, fitness or injury-related information if you choose to provide it before attending a class
- Website usage data, including pages visited, referral sources and interactions with our website or adsWe only collect information that is reasonably necessary for our business activities.3. How we collect personal informationWe may collect personal information when you:- Fill out a form on our website
- Submit a lead form through Google Ads or another advertising platform
- Book or request a trial class
- Contact us by phone, email, SMS, website form or social media
- Subscribe to updates or offers
- Attend a class, event or trial session
- Interact with our website, advertising or online contentSome information may be collected automatically through cookies, tracking pixels, analytics tools and advertising platforms.4. Why we collect your informationWe collect personal information to:- Respond to your enquiry
- Book or manage trial classes
- Contact you about classes, programs, memberships or offers
- Provide information about Brazilian Jiu-Jitsu training
- Manage customer relationships and follow-ups
- Improve our website, advertising and services
- Measure the performance of our marketing campaigns
- Maintain safety during classes and training sessions
- Comply with legal, insurance or operational requirements5. How we use your personal informationWe may use your personal information to:- Contact you by phone, email, SMS or other communication channels
- Confirm trial bookings or appointments
- Send information about classes, programs, timetables or memberships
- Follow up after an enquiry or trial class
- Provide customer support
- Improve our services and marketing
- Show relevant advertising to people who have visited our website or interacted with our content
- Keep internal records for business, safety and administrative purposesWe do not sell your personal information.6. Marketing communicationsIf you submit an enquiry or provide your contact details, we may contact you about our classes, offers, programs or related services.You can opt out of marketing communications at any time by clicking the unsubscribe link in an email, replying “STOP” to an SMS where applicable, or contacting us directly.Even if you opt out of marketing messages, we may still contact you about important service-related matters, such as a booking you made or a class you are attending.7. Cookies, analytics and advertisingOur website may use cookies, tracking technologies and third-party tools to understand website traffic, improve user experience and measure advertising performance.These tools may include:- Google Analytics
- Google Ads
- Meta/Facebook advertising tools
- Website tracking pixels
- Similar analytics or advertising technologiesThese tools may collect information such as your device type, browser, pages visited, time spent on the website, referral source and interactions with our ads.We may use this information to improve our website, understand campaign performance and show relevant ads to people who have visited our website or interacted with our business online.You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.8. Google Ads and lead formsWe may collect personal information through Google Ads lead forms or other advertising forms.When you submit a lead form, the information you provide may be used to contact you about our classes, trial sessions, memberships or related services.We handle information collected through Google Ads in accordance with this Privacy Policy and applicable privacy laws.9. Children’s informationWe offer programs that may be suitable for children.Where personal information relates to a child, we aim to collect information from a parent or guardian where appropriate.If you are a parent or guardian and believe your child has provided personal information without your consent, please contact us so we can review or remove the information where appropriate.10. Health and safety informationBrazilian Jiu-Jitsu is a physical activity. If you choose to provide health, injury or fitness-related information, we may use it to help manage safety, class suitability and training considerations.We will only collect this type of information where reasonably necessary and relevant to your participation or enquiry.11. Who we may share your information withWe may share personal information with trusted third parties where reasonably necessary, including:- Website hosting providers
- Email, SMS or CRM platforms
- Booking or scheduling systems
- Advertising and analytics platforms
- Payment processors, where applicable
- Professional advisers, such as accountants, lawyers or insurers
- Government, regulatory or legal authorities where required by lawWe only share information where necessary for business, operational, legal, safety or service-related purposes.12. Overseas disclosureSome of the services we use, such as analytics, advertising, email, CRM or hosting platforms, may store or process information outside Australia.By using our website or submitting your information, you understand that your information may be processed by third-party providers located overseas, depending on the systems we use.13. How we store and protect your informationWe take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.We may store information in secure digital systems, email platforms, CRM systems, booking systems or other business tools.However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.14. How long we keep your informationWe keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including business, legal, insurance, safety, accounting or record-keeping purposes.When information is no longer needed, we will take reasonable steps to delete it or de-identify it.15. Accessing or correcting your informationYou may request access to the personal information we hold about you.You may also ask us to correct information if you believe it is inaccurate, out of date, incomplete or misleading.To request access or correction, please contact us using the details below.We may need to verify your identity before providing access or making changes.16. ComplaintsIf you believe we have mishandled your personal information, please contact us first so we can try to resolve the issue.Contact: [Insert contact email]We will review your complaint and respond within a reasonable timeframe.If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).17. Third-party websitesOur website may contain links to third-party websites, platforms or services.We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.18. Changes to this Privacy PolicyWe may update this Privacy Policy from time to time.The latest version will be published on our website with the updated date at the top of the page.19. Contact usIf you have any questions about this Privacy Policy or how we handle personal information, please contact us:Growth BJJ Gold Coast
Email: [Insert contact email]
Address: [Insert business address, optional]